FAQ

What is the key point in the warranty policy?

Union Sport provides a voluntary warranty of two years on every saddle from manufacture defects on materials and workmanship.

Why should I register my saddle?

By registering your saddle, you automatically register for our “Accident Replacement’ Program for two years.

Where can I register my saddle?

You can register your new saddle within 30 days of purchase by visiting the ‘warranty registration’ page and download the PDF form.

Which saddle does the Accident Replacement program cover?

All models of the saddle will benefit from the ‘Accident Replacement’ program.

Where do I file an Accident Replacement claim?

Please go the ‘Accident Replacement’ program page and download the PDF form.

How long does it take for me to receive my replacement saddle?

You will expect your replacement saddle send back to you within 2 week.

Is there a warranty on used Union Sport saddle?

The warranty begins with the purchase of a new Union Sport saddle and continues in effect if the bike is sold on. However, you must be able to provide the original receipt in order to file a warranty claim.

What is the recommended torque for carbon fiber rail?

For recommended torque: Vertical-load clamp 71 in-lbf (8.0 N*m).

What is the recommended torque for titanium rail?

For recommended torque: Vertical-load clamp 89 in-lbf (10.0 N*m).xt.